customer service Archives | The Fintech Times

Genesys: Transforming to Customer-Centric Service in Financial Services

The Fintech TimesJuly 28, 2021July 27, 2021

by The Fintech TimesJuly 28, 2021July 27, 2021

As the influence of the pandemic continues to shape the relationship between #financialservice institutions and their customers in unprecedented ways, @helenbriggs79 of @Genesys discusses what...

Shall We Chat? The State of Automated Chatbot Services

Tyler SmithJuly 21, 2021July 22, 2021

by Tyler SmithJuly 21, 2021July 22, 2021

As 55% of companies plan to deploy chatbot technology over the next 18 months, Andy Wilkins of @futrcorp provides an insight into the current state...

11Onze Replace Chatbots With 50, CISI Certified, Human Agents With Financial and Banking Knowledge

Francis BignellJune 27, 2021June 25, 2021

by Francis BignellJune 27, 2021June 25, 2021

Humanising their #customerservice, @11OnzeFintech introduce its well-rounded agents via #minidocumentary style video clips on #LaPlaca. #fintech...

Will Telephone Banking Still Work in the Future?

Gina ClarkeJanuary 9, 2021January 8, 2021

by Gina ClarkeJanuary 9, 2021January 8, 2021

Think we can move past #telephonebanking? Mark Aldred from Auriga says think again. #customerservice is needed now more than ever....

Two-Thirds of Customers Say One Bad Experience Dilutes Brand Loyalty According to Talkdesk Research

Polly Jean HarrisonDecember 15, 2020December 14, 2020

by Polly Jean HarrisonDecember 15, 2020December 14, 2020

new research study by @Talkdesk says customers have options and they will no longer tolerate bad CX: two-thirds of the nearly 900 global respondents said...

Finn AI and Glia Partner to Enhance Digital Customer Service Across Financial Services with AI

Adam SnyderDecember 11, 2020December 11, 2020

by Adam SnyderDecember 11, 2020December 11, 2020

The pandemic has disrupted the way financial institutions serve their customers, fewer people visit the branch, banks and credit unions need a digital-first approach to...

Capgemini Report Finds AI in Financial Services Sector Is Not Meeting Customer Expectations

Polly Jean HarrisonNovember 11, 2020November 11, 2020

by Polly Jean HarrisonNovember 11, 2020November 11, 2020

Financial services firms’ implementation of AI at scale is the lowest across all industries, and where AI has been deployed, customer expectations are not being...

Legal & General Serve Over 1 Million More Online Customers During COVID-19 Lockdown

Polly Jean HarrisonSeptember 28, 2020September 25, 2020

by Polly Jean HarrisonSeptember 28, 2020September 25, 2020

Data shows @landg_group Serve Over 1 Million More Online #Customers During #COVID-19 Lockdown...

‘Robotic’ Staff Service is Negatively Impacting on Businesses

Mark WalkerOctober 25, 2019April 7, 2020

by Mark WalkerOctober 25, 2019April 7, 2020

In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused. A study...

Brexit and the Financial Services Sector: Time to Transform Customer Service with Voice Technology

Mark WalkerJuly 19, 2019July 16, 2019

by Mark WalkerJuly 19, 2019July 16, 2019

By Gary Williams, Director of Sales and Consultancy, Spitch October 31 marks the latest deadline in the seemingly endless Brexit debacle. Many companies and industries...

Tag : customer service

Shall We Chat? The State of Automated Chatbot Services

11Onze Replace Chatbots With 50, CISI Certified, Human Agents With Financial and Banking Knowledge

Will Telephone Banking Still Work in the Future?

Finn AI and Glia Partner to Enhance Digital Customer Service Across Financial Services with AI

Capgemini Report Finds AI in Financial Services Sector Is Not Meeting Customer Expectations

Legal & General Serve Over 1 Million More Online Customers During COVID-19 Lockdown

‘Robotic’ Staff Service is Negatively Impacting on Businesses

Brexit and the Financial Services Sector: Time to Transform Customer Service with Voice Technology

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