Will Telephone Banking Still Work in the Future?
Think we can move past #telephonebanking? Mark Aldred from Auriga says think again. #customerservice is needed now more than ever....
Tag : customer service
Two-Thirds of Customers Say One Bad Experience Dilutes Brand Loyalty According to Talkdesk Research
new research study by @Talkdesk says customers have options and they will no longer tolerate bad CX: two-thirds of the nearly 900 global respondents said...
Finn AI and Glia Partner to Enhance Digital Customer Service Across Financial Services with AI
by Adam Snyder
The pandemic has disrupted the way financial institutions serve their customers, fewer people visit the branch, banks and credit unions need a digital-first approach to...
Capgemini Report Finds AI in Financial Services Sector Is Not Meeting Customer Expectations
Financial services firms’ implementation of AI at scale is the lowest across all industries, and where AI has been deployed, customer expectations are not being...
Legal & General Serve Over 1 Million More Online Customers During COVID-19 Lockdown
Data shows @landg_group Serve Over 1 Million More Online #Customers During #COVID-19 Lockdown...
‘Robotic’ Staff Service is Negatively Impacting on Businesses
by Mark Walker
In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused. A study...
Brexit and the Financial Services Sector: Time to Transform Customer Service with Voice Technology
by Mark Walker
By Gary Williams, Director of Sales and Consultancy, Spitch October 31 marks the latest deadline in the seemingly endless Brexit debacle. Many companies and industries...
How to Implement Big Data Analytics in your Fintech Applications
In the past few years, the financial technology industry has exploded in popularity. This industry has seen a 67 percent increase in growth in a...
Givenchy & R/GA London Unveil Service-Orientated Online Platform
PARIS, September 12th, 2017 — As a prelude to the presentation of Clare Waight Keller’s first ready-to-wear collection for Givenchy, the house is pleased to...
Why is Divido the Top-rated Point of Sale Retail Finance Company on Trustpilot?
At Divido, our customers are at the core of our company. We want to make consumer finance fair, flexible and transparent for everyone involved, putting...