Serviceware SE: Swimming or Sinking in Today’s Digital Economy
In light of increased industry resourcefulness, Dirk Martin, CEO and Founder of @serviceware discusses how #AI and sharp #datamanagement can help businesses within the service...
Tag : customer service
Genesys: Transforming to Customer-Centric Service in Financial Services
As the influence of the pandemic continues to shape the relationship between #financialservice institutions and their customers in unprecedented ways, @helenbriggs79 of @Genesys discusses what...
Shall We Chat? The State of Automated Chatbot Services
by Tyler Pathe
As 55% of companies plan to deploy chatbot technology over the next 18 months, Andy Wilkins of @futrcorp provides an insight into the current state...
11Onze Replace Chatbots With 50, CISI Certified, Human Agents With Financial and Banking Knowledge
Humanising their #customerservice, @11OnzeFintech introduce its well-rounded agents via #minidocumentary style video clips on #LaPlaca. #fintech...
Will Telephone Banking Still Work in the Future?
by Gina Clarke
Think we can move past #telephonebanking? Mark Aldred from Auriga says think again. #customerservice is needed now more than ever....
Two-Thirds of Customers Say One Bad Experience Dilutes Brand Loyalty According to Talkdesk Research
new research study by @Talkdesk says customers have options and they will no longer tolerate bad CX: two-thirds of the nearly 900 global respondents said...
Finn AI and Glia Partner to Enhance Digital Customer Service Across Financial Services with AI
by Adam Snyder
The pandemic has disrupted the way financial institutions serve their customers, fewer people visit the branch, banks and credit unions need a digital-first approach to...
Capgemini Report Finds AI in Financial Services Sector Is Not Meeting Customer Expectations
Financial services firms’ implementation of AI at scale is the lowest across all industries, and where AI has been deployed, customer expectations are not being...
Legal & General Serve Over 1 Million More Online Customers During COVID-19 Lockdown
Data shows @landg_group Serve Over 1 Million More Online #Customers During #COVID-19 Lockdown...
‘Robotic’ Staff Service is Negatively Impacting on Businesses
by Mark Walker
In an age of artificial intelligence and automation, new research finds that the ability of workers to improvise and innovate is already underused. A study...