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Tag : Anirban Bose

Capgemini Report Finds AI in Financial Services Sector Is Not Meeting Customer Expectations

Polly HarrisonNovember 11, 2020November 11, 2020
by Polly HarrisonNovember 11, 2020November 11, 2020
Financial services firms’ implementation of AI at scale is the lowest across all industries, and where AI has been deployed, customer expectations are not being...
AIAnirban BoseArtificial IntelligenceCapgemini Research Institutecustomer serviceSmart Money: How to drive AI at scale to transform the financial services customer experience

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