Slow and Caring Wins the Race as Twilio Highlights Importance of Emotional Connections
Fast tech speeds are not the be all end all for businesses when providing good #customersupport. @Twilio highlights the importance of balancing the human and...
Tag : customer engagement
Behind the Idea: Dreams Technology
This week #BehindtheIdea looks at @Dreams_app and how #banks are engaging with their customers....
Digital Transformation’s Red Headed Stepchild: Customer Engagement
by Matt Gillin
"The new battleground for banks is not how digitally transformed a business has become but how effective that business is in building meaningful digital relationships...
Relay Network: High Touch, Tech Touch, and the Customer Engagement Fallacy
by Matt Gillin
Low touch and high touch forms of engagement are going extinct as #bankbranches close - #banks must adopt a #techtouch form of engagement says @Relayit...
Digital Transformation’s Red Headed Stepchild: Customer Engagement
by Matt Gillin
"The new battleground for banks is not how digitally transformed a business has become but how effective that business is in building meaningful digital relationships...
Conversational AI: Revolutionising Banking as We Know it
by Gina Clarke
Already a fundamental part of #banking's engagement strategy, in this whitepaper @EPAMSYSTEMS explains why Conversational AI is just so revolutionary. #Fintech...
Playbasis Pte Ltd Acquires 10 Millionth Player Towards Quest To Bring Funtech To Fintech
Playbasis Pte. Ltd., the world’s leading customer engagement and gamified rewards company, announced today that they have crossed 10 million registered players on the platform....