Is Digital Transformation Causing Digital Disengagement?
Is digital transformation causing digital disengagement? Matt Gillin, CEO of @Relayit, discusses improving customer #communication...
Author : Matt Gillin
Digital Transformation’s Red Headed Stepchild: Customer Engagement
by Matt Gillin
"The new battleground for banks is not how digitally transformed a business has become but how effective that business is in building meaningful digital relationships...
Relay Network: High Touch, Tech Touch, and the Customer Engagement Fallacy
by Matt Gillin
Low touch and high touch forms of engagement are going extinct as #bankbranches close - #banks must adopt a #techtouch form of engagement says @Relayit...
Digital Transformation’s Red Headed Stepchild: Customer Engagement
by Matt Gillin
"The new battleground for banks is not how digitally transformed a business has become but how effective that business is in building meaningful digital relationships...