By Marieke Saeij, CEO at Onguard Customer loyalty is fading as consumers find it easier than ever to switch providers. For instance, 2018 saw record...
First Direct and Nationwide top the UK’s first retail banking customer experience (CX) index published today by Kantar, the world’s leading data, insights and consulting firm. Kantar’s CX+ report, which surveyed almost 8,700 retail banking...
By Matthew Hughes, Operational Performance Director for Business Transformation Services, Atos UK and Ireland. For more and more financial services customers, the time that really...
As diverse as the fintech sector is, the grand unifier driving innovation, disruption and growth in almost every fintech business is customer experience. From Monzo...
More than three-quarters (84%) of banks are considering new fintech partnerships in 2019 in a bid to improve customer experience (36%) and achieve real-time visibility...
Fenergo, provider of digital Client Lifecycle Management (CLM) software solutions for financial institutions, has announced findings from the company’s industry trends report series, which found...
Collaboration with ODG and Qualcomm will mark the first time Masterpass is combined with iris authentication in an AR environment for simple, secure payments Mastercard...
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