customer experience Archives | The Fintech Times

Money 20/20 USA Meetups: Avanade and Microsoft – Where Customer and Employee Experience Converge

The Fintech TimesDecember 23, 2021December 17, 2021

by The Fintech TimesDecember 23, 2021December 17, 2021

For Willayna Banner, @Microsoft and Peter Garadis, @Avanade, enhancing the #employeeexperience is the next step in helping the #customerexperience #Money2020USA @AvanadeUnitedStates @AvanadeCanada...

NovoPayment: How the API Model is Powering the Buy Now, Pay Later Boom

The Fintech TimesOctober 27, 2021October 27, 2021

by The Fintech TimesOctober 27, 2021October 27, 2021

#APIs are a key reason behind #BNPL's success as they have enabled #customerpersonalisation on a massive scale says @NovoPayment. #payment #lending #loan #paytech...

Poor Banking Loyalty Could Stem From Only One in Five Customers Feeling Their Bank Values Them

Francis BignellOctober 11, 2021December 10, 2021

by Francis BignellOctober 11, 2021December 10, 2021

Research on #banking #customerloyalty from @weareello finds one in four customers are rarely offered perks from their #banks, and only 6% of respondents were on...

The Future of Banking Is People, Not Products; Finds Temenos Report

Tyler SmithOctober 1, 2021December 10, 2021

by Tyler SmithOctober 1, 2021December 10, 2021

Over the course of the next 4 years, 81% of bankers agree that financial institutions will seek to differentiate the customer experience they offer rather...

Finn AI Banking Chatbot Bolsters Genesys AppFoundry Customer Experience

Tyler SmithSeptember 1, 2021August 31, 2021

by Tyler SmithSeptember 1, 2021August 31, 2021

The AI-powered chatbot platform @finnforbanks, which aims to serve banks and credit unions, has announced that its conversational AI #chatbot is now available as a...

Backbase Partnership Brings Global Growth and Compliance to eToro Platform

Tyler SmithAugust 27, 2021August 26, 2021

by Tyler SmithAugust 27, 2021August 26, 2021

In a bid to enhance @eToro's digital onboarding capabilities and back-end compliance infrastructure, the multi-asset investment platform has formed a strategic partnership with the Engagement...

Digital Insurance Coming to the Gulf as Democrance and MetLife Form a Partnership

Tyler SmithAugust 7, 2021August 6, 2021

by Tyler SmithAugust 7, 2021August 6, 2021

The UAE-born insurtech startup @democrance has entered a #partnership with @MetLife as part of the global insurer's commitment to simplifying interactions with customers through innovation...

Socure Deliver 94% Auto-approval Rates, Including Hard-to-Identify Populations

Francis BignellJuly 31, 2021July 30, 2021

by Francis BignellJuly 31, 2021July 30, 2021

With its new #KYC solution, @socureme announce a variety of new capabilities, including #eCBSV support and #SSN pre-fill for improved #customerexperience....

Cynergy Bank Survey Sees Digital Embrace Losing Its Human Touch

Tyler SmithJuly 9, 2021July 8, 2021

by Tyler SmithJuly 9, 2021July 8, 2021

A recent survey from @CynergyBank has highlighted the many gaps in the current customer service model of digital banking, and how 78% of respondents desire...

How Conversational AI is Revolutionising Banking as we Know it

Polly Jean HarrisonJune 9, 2021December 10, 2021

by Polly Jean HarrisonJune 9, 2021December 10, 2021

In their new whitepaper, @EPAMSYSTEMS explains why #ConversationalAI is so revolutionary, and how it should be a fundamental part of #banking's engagement strategy #AI #Fintech...

Tag : customer experience

Money 20/20 USA Meetups: Avanade and Microsoft – Where Customer and Employee Experience Converge

NovoPayment: How the API Model is Powering the Buy Now, Pay Later Boom

Poor Banking Loyalty Could Stem From Only One in Five Customers Feeling Their Bank Values Them

The Future of Banking Is People, Not Products; Finds Temenos Report

Finn AI Banking Chatbot Bolsters Genesys AppFoundry Customer Experience

Digital Insurance Coming to the Gulf as Democrance and MetLife Form a Partnership

Cynergy Bank Survey Sees Digital Embrace Losing Its Human Touch

How Conversational AI is Revolutionising Banking as we Know it

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