How Conversational AI is Revolutionising Banking as we Know it
In their new whitepaper, @EPAMSYSTEMS explains why #ConversationalAI is so revolutionary, and how it should be a fundamental part of #banking's engagement strategy #AI #Fintech...
Tag : customer experience
Mphasis: The New Customer Experience Paradigm for the Financial Sector
Mphasis: The New #CustomerExperience Paradigm for the #FinancialSector...
Why Finance Departments are Integral to the Customer Experience
by Mark Walker
By Marieke Saeij, CEO at Onguard Customer loyalty is fading as consumers find it easier than ever to switch providers. For instance, 2018 saw record...
Kantar Names First Direct and Nationwide as the UK’s Leading Retail Banks for Customer Experience
by Mark Walker
First Direct and Nationwide top the UK’s first retail banking customer experience (CX) index published today by Kantar, the world’s leading data, insights and consulting firm. Kantar’s CX+ report, which surveyed almost 8,700 retail banking...
Look to Your Customers for the Key to Banking Success
by Mark Walker
By Tim Rutten, VP Strategy, Backbase What will set you apart in today’s banking world? The secret to sustained success comes down to one thing:...
An Omni-Channel Vision to Create Vital Competitive Edge
by Mark Walker
By Matthew Hughes, Operational Performance Director for Business Transformation Services, Atos UK and Ireland. For more and more financial services customers, the time that really...
How Fintechs with Tight Budgets Can Keep Regulators Happy Without Sacrificing Customer Experience
by Mark Walker
As diverse as the fintech sector is, the grand unifier driving innovation, disruption and growth in almost every fintech business is customer experience. From Monzo...
Banks Turn to Fintech Partnerships to Improve Customer Experience
by Mark Walker
More than three-quarters (84%) of banks are considering new fintech partnerships in 2019 in a bid to improve customer experience (36%) and achieve real-time visibility...
Poor Customer Experience Costs Financial Institutions $10 Billion Per Year
by Mark Walker
Fenergo, provider of digital Client Lifecycle Management (CLM) software solutions for financial institutions, has announced findings from the company’s industry trends report series, which found...
Mash CEO on Funding, Scale and the Importance of the Customer Experience
Written for The Fintech Times by James Hickson (CEO of Mash) Today, the cost of funding is a major pain point for many non-bank digital...