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Finn AI Banking Chatbot Bolsters Genesys AppFoundry Customer Experience

Finn AI, the AI-powered chatbot platform for banks and credit unions, has announced that its conversational AI chatbot is now available as a premium Client Application on Genesys AppFoundry.

The Finn AI banking chatbot is an AI-driven conversational assistant – built specifically for banks and credit unions – that enhances the customer experience by using understand language to improve digital engagement. Each Finn AI virtual assistant is trained in banking “out of the box” and aggregates data from all customers for a dedicated library of banking-specific inquiries and pre-defined responses.

Finn AI will intergrate with Genesys Engage and the Genesys Cloud platform to enable organisations to deliver a seamless customer experience to bank customers as they move between chatbot and human support. In addition to this, the technology will be combined with Genesys Customer Experience Solutions to bring further AI-powered customer support to banks and credit unions

The integrated solutions can help banks and credit unions save costs by using AI to automate their support offering and leverage advanced conversational banking capabilities without the need for investment in research and technical staff.

The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimise their workforce. Genesys is the global leader in cloud customer experience and contact center solutions that delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries.

Jake Tyler, co-founder and CEO, Finn AI
Jake Tyler, co-founder and CEO, Finn AI

“Banking-focused conversational AI is the fastest path to solving customer service problems for banks and credit unions,” said Jake Tyler, co-founder and CEO of Finn AI. “By integrating AI with live agent hand-off, we’re giving end-customers a seamless experience as they flow between the AI chatbot and a live agent. At the same time, and just as powerful, banks can handle peak demands and changing situations, without the cost and time of adding more agents.”

Finn AI provides an option for convenient self-service and problem resolution 24/7 as branch activity shifts to digital by acting as the front-line for the customer support team by delivering automated service and intelligent routing for most common queries and tasks.

Banks and credit unions can rapidly introduce intelligent automation to their support team, using AI that is pre-trained on millions of real-world banking conversations and typically able to understand over 80% of queries out-of-the-box. The technology can capture and handle the repetitive queries that monopolise agent time and free live customer support to focus on important, meaningful conversations.


  • Tyler is a fintech journalist with specific interests in online banking and emerging AI technologies. He began his career writing with a plethora of national and international publications.

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