working from home with outdated technology
Fintech North America Regtech

OnePoll: How Outdated Technology Affects Working From Home Productivity

A survey of 1,000 American office workers (many working from home due to the Covid-19 pandemic) shed light on the annoyances affecting those working away from the office. One of the biggest culprits is outdated technology, with three out of four respondents reporting frustrations with it. The survey, commissioned by Paycom and conducted by OnePoll, found the need for employees to have up-to-date technology is critical otherwise they lose precious time on key tasks.

Research announced in March revealed that two in three (67%) office workers would be willing to take a pay cut to have software and technology that’s twice as good as what they’re currently using.

angry employees, willing to take a pay cut, OnePoll's survey commissioned by Paycom

Respondents reported that they could save three hours of productivity a week if they didn’t have to resolve tech and software-related work problems. It’s those wasted hours that have caused 68% to feel like their company doesn’t prioritize updating its technology enough.

employees want digital transformation

Furthermore, 79% agreed they could get more work done with up-to-date software and technology and even after months spent working from home, 80% said technology and access to information have continued to be an issue.

“Today’s workers are used to tech in their personal lives and expect the same at work,” said Jennifer Kraszewski, Paycom’s vice president of human resources. “Yet our study found that only 18% were able to enrol in benefits this year using software.

“That means 82% of them had to use paper forms, email or some other outdated, manual method, resulting in duplicated work and a higher risk for data errors. That not only slows employees down but company productivity as a whole.”

Half (51%) of working Americans say their company has HR/payroll technology, yet 77% of those companies’ employees said the platform isn’t being utilised to provide information during the pandemic.

OnePoll found that employees’ number one reason for not using their company’s software is too many logins.

“Regardless of where employees are located for work, having multiple logins, passwords and user experiences adds to the frustrations around the employee experience,” Kraszewski said. “It’s more important than ever to provide employees with technology that is easy to use and streamlines outdated processes.”

Other than preferring to utilise one software, the top three things employees said their HR tech must allow them to do are access PTO accruals and requests off, manage approvals for the workers they supervise and see details of their paycheck.


  • Francis is a journalist and our lead LatAm correspondent, with a BA in Classical Civilization, he has a specialist interest in North and South America.

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