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Felix Pago Looks to SEON to Help ‘Catch More Bad Agents’ and Improve Cross-Border Trust

Global financial crime prevention specialists SEON has partnered with US-based fintech Felix Pago, with an aim to ultimately improve trust in the world of cross-border payments. The fintech revealed that it has already seen a drop in fraud rates since using SEON’s service.

As part of the new partnership, SEON will provide its email and phone lookup service to Felix Pago. It explained that the service is “imperative” in ensuring businesses’ KYC checks are as robust as possible, and for bringing trust back into the market.

Felix Pago claimed that it has seen its fraud rates drop to nearly zero per cent since implementing SEON’s service, helping to enable cross-border payments to become smoother, more reliable and more efficient. It also delivered a 100 per cent improvement in detecting multi-accounting users and significantly reduced dropout rates during the verification process.

Felix Pago specialises in enabling individuals across the US to make faster, more efficient, and secure remittance payments to family or friends living abroad. It also has a specific focus on connecting individuals in the US with those across the LatAm region. The company ultimately aims to make life easier for Latino immigrants living across the US and is using innovative technologies like AI to meet its goals.

“The barrier to sending money digitally really came down to trust”
Bernardo Garcia
Bernardo Garcia, co-founder of Felix Pago

Bernardo Garcia, co-founder at Felix Pago, commented: “One core piece of data we get from SEON is the ability to profile customers based on a phone number. The effect of deploying the company’s solution has been pretty immediate. It was really eye-opening.

“Ultimately, what it’s allowed us to do is have that peace of mind to drive our growth initiatives forward at full steam, knowing that we’re able to identify and mitigate the risk from potential fraud

“We found that the barrier to sending money digitally really came down to trust. There was a short period of time after we went to market, where we saw a few isolated fraud cases. The volume was low, but it was an indication that we would need a solution to manage risk as we scaled rapidly. SEON’s end-to-end platform was the ideal system, and enabled us to identify the tell-tale signs of fraud and financial crime before they’ve even occurred.”

“Improve trust within the field of cross-border digital payments”

Tamas Kadar, CEO and co-founder of SEON, also added: “Our solution aligns perfectly with Felix Pago’s system and has enabled them to generate more actionable intelligence insights from a number of highly relevant social signals.

Tamas Kadar, SEON Felix Pago
Tamas Kadar, CEO of SEON

“We’re enabling the company’s team to catch more bad agents, while ensuring that good actors can continue to send money without friction. In doing so, we’re helping Felix Pago to go further in its efforts to improve trust within the field of cross-border digital payments. As our world becomes more interconnected, the need for solutions like this only grows.

“The unique appeal of our solution, as well as its ability to determine authenticity among customers with small digital footprints makes it the ideal system for use by companies working in this rapidly expanding sector.”

Since launch, Felix Pago has been looking for additional ways to verify the authenticity of users without requiring high-friction checks during the onboarding process. The company’s solution leverages the popular messaging platform, WhatsApp.

Through WhatsApp, Felix Pago utilises a chatbot service to determine the authenticity of users before providing the information, as well as a payment link needed to safely complete cross-border digital payments.


  • Tom joined The Fintech Times in 2022 as part of the operations team; later joining the editorial team as a journalist.

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