The intelligent property and casualty (P&C) and general insurance solutions provider, Duck Creek Technologies has launched Duck Creek Payments in North America offering the insurance industry access to any global payment provider or technology for premium collections and claims disbursements.
Serving as the singular entry point to the global payments ecosystem, Duck Creek Payments ensures insurers enjoy heightened cost efficiency. It also accelerates time-to-market, improves customer experiences, and future-proofs payment offerings, all while ensuring payment compliance.
Recognising the increasingly important role of payments in meeting customer expectations, the insurance company caters to insurers’ unique needs. It acknowledges the challenges of integrating payment solutions not inherently designed for the insurance industry.
Expanding from Europe
Initially crafted for the European insurance market, Duck Creek Payments has already solved payment complexities for European clients. By complementing Duck Creek’s broader suite of core system solutions, insurers can now also connect to their preferred payment provider, harnessing their chosen payment technology in the regions in which they operate or on a global scale without the headaches of extensive and time-consuming integrations.
“Duck Creek Payments is the key to unlocking a streamlined, future-ready payment experience for insurers, solidifying its status as a game-changer in our industry,” said Jess Keeney, chief product and technology officer, Duck Creek Technologies. “The choice and flexibility this innovative solution also provide our customers will offer them significant advantages and position them for success in the evolving digital payments landscape.”
“Revolutionising payment practices in the insurance sector isn’t merely an upgrade; it’s a fundamental shift towards a future where efficiency and customer satisfaction reign supreme”, says Karlyn Carnahan, head of Celent’s North American insurance practice.
“Modernising payment processes is the linchpin for insurers to stay agile, reduce operational complexities, and ultimately, deliver a frictionless customer-centric experience. In an era defined by technological advancements, embracing these changes isn’t just an option; it’s a strategic necessity for the insurance industry to thrive and meet the evolving needs of both insurers and policyholders alike.”
