At Salesforce World Tour London, Deloitte announced enhancements to its Digital Bank asset — produced by the Deloitte Digital Assets and Solutions Group (ASG) — to augment the customer experience for banks and banking customers. New product developments include integrating Salesforce Einstein Analytics technology to unlock insights and increase conversion of new customer upsell opportunities, as well as a new Private Banking segment designed to enhance productivity and enable banks to engage more holistically with customers.
Built on the Salesforce Financial Services Cloud platform, Digital Bank is a pre-configured digital banking accelerator that enables retail and commercial banks to deliver customer banking solutions that are tailored to their individual needs, behaviours and patterns. The offering comes integrated with a wide range of cloud vendors and fintechs, providing banks with an ecosystem of pre-integrated partner technologies.
Digital Bank’s capabilities and potential benefits include:
- Digitises client interaction processes designed so banks can onboard customers faster, simplify engagement for front line employees, and reduce manual tasks ultimately saving time for customers.
- Enables key banking processes that offers banks a one stop shop via API links and helps tailor solutions to customers — creating an efficient customer experience, potentially leading to new sales for banks.
- Connects with customers virtually anywhere, across any device — simplifying digital banking for customers by enabling them to interact with their bank on the platform that suits them best.
Michael P. Robinson, CTO and Head of Digital Banking at Deloitte Digital UK, told TFT:
“Delivering new customer experiences is only half the challenge facing todays established banks. The other half is moving to new technology platforms and way’s of working that enable the rapid delivery and evolution of the solutions they provide their customers. With the Assets and Solutions Group, Deloitte and Salesforce have collaborated to provide a set of integrated assets to help banks make a leap forward to this new means of manufacture. Freeing up time and money to focus on designing and launching better experiences for their customers and the employees who serve those customers.”
