Europe Fintech

PayCertify launches new merchant services system to reduce chargeback losses and maximise online revenue – powered by Chargebacks911

Working with the industry leader in dispute mitigation, PayCertify’s platform protects online merchants from pre- to post-transaction

PayCertify, a leading online payment processor for the ecommerce, healthcare and hospitality sectors, today announced its partnership with dispute management specialist, Chargebacks911.

The collaboration has been established to deliver a complete chargeback management and mitigation system for PayCertify. As such, its online merchants will benefit from assistance in preventing, managing and recovering lost revenue due to chargebacks.

Chase Harmer, CEO of PayCertify, commented: “Chargebacks are never a good thing for online merchants. They’re destructive, take valuable resources away from real business growth opportunities, and cost businesses millions every year.

“Managing chargebacks has become even more critical to businesses these days, given the global pandemic situation and the uncertainty that has come with it. That’s why we’ve chosen to partner with the industry leader in chargeback mitigation, Chargebacks911, to support our merchants and protect them from the financial losses resulting from chargebacks and issues with an order.”

PayCertify reached out to Chargebacks911 due to the end-to-end benefits of its merchant services. Even though chargeback services are often seen as a post-transaction process, appropriate management has positive effects on a transaction from the start of the payment process to the settlement. Chargebacks911 does so by using chargeback data to help merchants identify the main source of their chargebacks, enabling them to better understand fraud, errors in their own operations and consumer behaviour.

Monica Eaton-Cardone, COO and Co-Founder of Chargebacks911, explained: “The complexities in the chargeback system often leave merchants throwing their hands in the air in frustration. However, when  properly managed, chargebacks can be a great source of important information that can be used when growing a business.

“We’re perfectly placed to help PayCertify to better inform its merchants about chargebacks, to help them reduce losses and increase revenue – and we’re thrilled to be doing so.”

Reports also show that consumers who register a chargeback that goes unchallenged are 50% more likely to file another chargeback within 90 days. So, by helping to identify which disputes to challenge, Chargebacks911 will also help PayCertify’s merchants reduce future claims (and the associated costs).

Available immediately, chargeback management solutions include Visa Merchant Purchase Inquiry (VMPI), alerts and chargeback dispute resolution. For more information, you can learn more here or contact a PayCertify representative at

For more about using chargeback data insights to grow your business with Chargebacks911, go


  • Editorial Director of the The Fintech Times

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