Sumit Sarkar, Head of Customer Experience and Strategy, Personal Banking at BMO will co-lead the session, entitled “Case Study: Mastering the Art of Conversational AI in Banking with the Bank of Montreal (BMO)”, with Finn AI co-founder and CEO, Jake Tyler.
During the presentation, Tyler and Sarkar will focus on the key metrics and first phase results of BMO Bolt™ since it launched on Facebook Messenger in March 2018. The presentation will explore how the use of conversational AI is redefining the BMO customer experience and how initial findings are driving the next phase of the technological evolution of BMO Bolt™. Additional insights include deployment best practices and lessons learned based on customer interactions.
“BMO has been an amazing partner in this first phase of their conversational AI deployment with Finn AI. They are well on track to achieve their objectives in creating highly personalized, relevant, and accessible customer experiences,” stated Tyler. “We look forward to sharing the stage with BMO to showcase our collective findings and takeaways, at a cornerstone fintech event such as Finovate.”
Since 2007, Finovate conferences have showcased the most innovative global payments, banking and financial services technology solutions.
“By giving our prospects and customers the opportunity to engage with our brand, access information, and explore our products, we wanted to be able to not only create better experiences for them, but also to lay the foundation for more personalised customer service and sales capabilities in the future,” said Sumit Sarkar. “Rolling out BMO Bolt is an example of our commitment to building technologies that both improve the overall customer experience and create efficiencies within the organisation. It’s a big leap forward that reflects our leadership position as it relates to innovating with a purpose.”
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