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CMA Investigates UK Cloud Services Market After Ofcom Reveal Concerns About Providers

The Competition and Markets Authority (CMA) has launched an independent market investigation into the £7.5billion cloud services market in the UK, to examine and consider whether competition concerns are holding back businesses.

The CMA investigation will consider how to improve the supply of cloud services for UK customers as they are rapidly adopted by businesses, enabling them to capitalise on benefits such as remote access to computing resources on demand and over a network.

Ofcom identified a number of features making it difficult for customers to switch between, and use, multiple cloud suppliers. Issues include egress fees, charges to move data out of the cloud, discounts incentivising customers to only use one provider, as well as technical barriers to switching.

In a recent market study, Ofcom identified a number of features, which make it more difficult for customers to switch and use multiple cloud suppliers including egress fees, charges to move data out of the cloud, and discounts which may incentivise customers to only use one provider. It also found technical barriers to switching, making it difficult for customers to switch or use multiple providers.

Sarah Cardell, CEO of the CMA
Sarah Cardell, CEO of the CMA

Sarah Cardell, CEO of the CMA, reacted to the findings: “Strong competition ensures a level playing field so that market power doesn’t end up in the hands of a few players – unlocking the full potential of these rapidly evolving digital markets so that people, businesses, and the UK economy can get the maximum benefits.

“The CMA’s independent inquiry group will now carry out an investigation to determine whether competition in this market is working well and if not, what action should be taken to address any issues it finds.”

Ofcom’s report also outlines concerns it has heard about the software licensing practices of some cloud providers, in particular Microsoft.

Ensuring effective competition

To oversee the investigation and act as decision-makers, the CMA has appointed independent panel members to an inquiry group which will publish an issues statement setting out the proposed focus of the investigation as they attempt to ensure effective competition in digital markets.

Josh Boer, director at tech consultancy at VeUP
Josh Boer, director at tech consultancy at VeUP

Josh Boer, director at tech consultancy at VeUP, discussed the importance of the investigation for businesses: “As businesses increasingly make the switch to cloud, it is good to see the CMA paving the way for increased supply and widespread adoption of cloud services for businesses.

“Over the coming years, it is expected that more businesses will transition to the cloud, taking advantage of cost optimisation as a top priority, while alleviating the concerns of AWS billing and cost management.

“AWS in particular offers businesses the ability to increase agility, drive down costs and promote innovation, tapping into a suite of tailored services catering to their unique organisational requirements.

“However, if cloud services provide businesses with cost-related issues, the appeal can significantly decrease meaning providers must address this to allow businesses to optimise the benefits of cloud and navigate market shifts through scalable resources.”

Maximising the cloud market for businesses 

Explaining how businesses can best approach the cloud space, Sridhar Iyengar, managing director for Zoho Europe, said: “The adoption of cloud services delivers significant benefits to businesses, including facilitating a shift to new remote and hybrid working models while promoting wealth and skills distribution.

Sridhar Iyengar, managing director for Zoho Europe, on CMA cloud UK
Sridhar Iyengar, managing director for Zoho Europe

“However, businesses shouldn’t get tied up in cloud contracts with limited flexibility and fees to disincentivise switching providers, so it is positive to see the CMA conducting a review of the cloud landscape.

“Businesses should carefully evaluate their vendor partners to understand factors such as flexibility, long-term strategy and integrations to ensure cloud platforms align with their needs.

“A multi-cloud approach remains popular, particularly among large enterprises, and it is important for cloud providers to recognise the need for flexibility by not tying customers down to long contracts and offering features such as API connections to third-party applications. This can greatly boost customer experience for the end user and enable them to run their businesses without friction, with apps working together harmoniously.

“Cloud will continue to become more widespread in years to come, driving further economic growth as a result, so it’s important that there are regular reviews from the CMA and other organisations to ensure that the cloud market is being maximised for businesses.”


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