Founded in 2011 in Tampa Bay, Florida by Monica Eaton-Cardone and Gary Cardone, Chargebacks911 is now celebrating its 10-year anniversary. The company has since successfully protected more than 10 billion online transactions and has recovered over $1 billion in falsely disputed and/or stolen revenue.
The global leader in chargeback management, remediation and dispute resolution now has over 400 fintech professionals working across corporate offices in North America, Europe and Asia for some 45,000 active merchants in 87 countries across 27 verticals. It also recently launched a new dispute management brand for financial institutions, Fi911, to empower FIs with the most sophisticated dispute management technology in the world. Today, it serves some of the world’s largest financial institutions.
“We were the first chargeback company in North America and Europe – we can add APAC to that list this year as well,” said Co-Founder and COO, Monica Eaton-Cardone. “Originally when we first started, it was assumed that chargebacks were an unavoidable cost of doing business. Instead of trying to combat them, merchants would just accept them – there was a need for serious, transformative change.
“We’ve been working hard to alter this perception over the past decade. It’s now widely acknowledged how systemically unfair the chargeback process can be to sellers and many want to join our campaign for change.”
Gary Cardone, CEO of Chargebacks911, added, “Right now, we’re in a moment of history where the world is digitising at a staggering rate, causing an upwards trajectory of global e-commerce which is expected to grow 16.5% from 2020 to $2641.1 billion in 2021.
“Chargebacks911 will continue to innovate and expand our technology and solutions, to support the growing, multi-acquired, multi-currency and multi-lingual merchants and FIs who are raring to take advantage of the expanding global opportunities.”
Eaton-Cardone predicts that the next 10 years will see a decade of e-commerce dominance, creating a further need for companies like Chargebacks911.
She concluded, “There is big change coming over the next decade – the drastic increase in digital payments and chargebacks we’ve seen from COVID-19 has just been a taste of that – we are dealing with a structural and permanent shift in merchant-led technology and consumer behaviour. In order to reduce the billions that will be lost to invalid payment disputes, we must continue our push for industry-wide effective chargeback management systems, updated dispute rules based on modern (and future) commerce, and adequate support for both merchants and financial institutions.”