Foreign exchange company Travelex has launched an ATM service that lets customers pre-order foreign currency online and collect it from within Brisbane Airport.
Travelex’s click-and-collect ATM is said to be the first of its kind in Brisbane airport. In August, the travel company launched a similar service in Heathrow Airport’s Terminal 5.
To use the service, customers are required to place their order via the Travelex website, and then securely collect their currency from selected ATMs, using their phone and credentials. There are no collection fees and the service is flexible; allowing orders to be collected at any time within 72 hours of a selected collection date. Currently, the collection will be limited to the equivalent of up to AU$800 in either euros or US dollars.
Darren Brown, managing director ANZ at Travelex said: “We’re delighted to be delivering the first foreign currency ATM click & collect service here in Australia, which will enable our customers to not only access their currency in a new, fast and convenient way but to do so at our best rates possible.
“We have a long-standing relationship with Brisbane Airport; in fact, our first-ever FX ATM in Australia was in Brisbane Airport, so it made sense to partner with them on this innovation.
“Unfortunately buying foreign currency at an airport has the reputation for being expensive. We are continually reviewing the pricing plans and options to ensure that Travelex airport services provide our customers with better value than other airports. ATM click and collect takes that even further, as it enables consumers to obtain foreign currency at our very best rates, with the convenience of airport pick up.”
According to the Travelex click-and-collect section of its website, these ATMs are located on both level four at the check-in desks area and on level three in the departures hall close to gates 80 and 81. Should the order not be collected within 72 hours of the date selected, the order is blocked and cancelled. Following this cancellation, the customer’s payment will be refunded – although a $10 cancellation fee will be deducted.
Martin Ryan, executive general manager of commercial at Brisbane Airport Corporation, commented on the introduction of these ATMs into the airport: “The launch of ATM click & collect at Brisbane Airport represents the next chapter in our successful, long-standing relationship with Travelex.
“We’re thrilled to be the first airport in Australia to launch this new product, which fits perfectly with our focus on innovative digital solutions and will help further streamline our travellers’ experience at the airport – whilst also ensuring them the best Travelex rates possible.”