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97% of IT Decision-Makers Agree that Process Automation is Vital to Digital Transformation

Camunda has released a new report based on a survey of 400 enterprise IT decision-makers, titled ‘The State of Process Automation Report’. The report aims to discover how IT decision-makers across the US and Europe are driving digital transformation through end-to-end process automation, as well as determine the biggest trends, challenged and opportunities for improvement. 

The survey found that virtually all (97%) enterprise IT decision-makers agree that process automation is vital to digital transformation. Process automation is cited as a key driver of innovation and an important factor in achieving business outcomes.

Half (49%) of an organisation’s process automation initiatives are focused on driving business growth. This demonstrates that process automation is regarded by respondents as actively contributing to the success of the organisation, improving experiences and the offerings of the business. The other half of the process automation initiatives highlighted ways business optimisation (27%) and other business efficiency factors, including firefighting (17%).

The survey responses also demonstrate the transformative business value that process automation delivers for a majority of organisations, enabling them to deliver new levels of service and expand market opportunities.

It further spotlights the stark challenges enterprises are facing as they pursue automation and highlights that organisational process automation needs are increasingly challenged by a wide range of new technologies, infrastructures and use cases.

This report provides new industry insights, benchmarks and data for process automation teams with insights on how organisations are using process automation to power innovation for successful digital transformation.

To find out more or read the report in full, click here.


  • Polly is a journalist, content creator and general opinion holder from North Wales. She has written for a number of publications, usually hovering around the topics of fintech, tech, lifestyle and body positivity.

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