Europe Event Analysis Fintech

18th Annual O2C: Cash, Digitalisation, RPA & AI Virtual Conference to Take Place in May

The “18th Annual O2C: Cash, Digitalisation, RPA & AI” is a marcus evans virtual conference taking place between the 27th-28th of May 2021, focusing on customer experience and robotics for Customer Facing Supply Chain Management and Order to Cash. This online event will bring together speakers from Novartis, Siemens, Telenor, Philips, Honeywell and Henkel among others to discuss the digital transformation of order to cash processes and pinpoint best practices for supply chain visibility and superior customer experience.

The future is here, as more and more companies are introducing Robots into back-office processes to serve repetitive tasks. Robotic Process Automation (RPA), Machine Learning and Artificial Intelligence (AI) transform company operations to be faster, more accurate and cost-efficient. Chatbots, cognitive computing and Artificial Intelligence for automated emails are here to serve and save time even for front office operations.

The event is ideal for companies that strive to increase their process maturity, achieve competitive advantage through superior customer service and customer experience and unleash their analytics potential. Attend and learn from practical case studies some of which include:

  • Honeywell improving performance with better customer experience and data analytics
  • Telenor outlining methods within process development and automation strategies that really work
  • Novartis establishing a Customer to Cash E2E process, including the customer engagement and digital strategy model
  • Philips focusing on customer service innovation and agility

The conference is designed to provide attendees with premium content on real-world examples of business processes, clear of product placement and vendor showcasing, to enable them to walk away with valuable insights and actionable strategies.

The Fintech Times is able to offer a special discount by using the code “SC131_FT200”.

To find out more, click here.


  • Polly is a journalist, content creator and general opinion holder from North Wales. She has written for a number of publications, usually hovering around the topics of fintech, tech, lifestyle and body positivity.

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