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Voting Opens For Ninth Year of British Bank Awards

The British Bank Awards, run by Smart Money People, is back for its ninth year. On Monday 9 January 2023, voting was opened – the awards’ winners will be decided by 100 per cent of customers’ reviews on Smart Money People.

The awards aim to find those financial companies that are most dedicated to putting their customers first. The British Bank Awards are now a go-to resource for customers and organisations looking for banking providers and suppliers. In 2022 over 81,000 customers had their say in the awards by leaving a review.

Jacqueline Dewey, CEO of Smart Money People said: “As we start 2023, the cost of living crisis continues. With the industry preparing for the introduction of the new Consumer Duty in July, it’s more important than ever that consumers can trust their banking providers to offer great customer outcomes. Especially when it comes to their products and customer service. As the awards are down to the customer reviews we receive, they give a true reflection of how consumers feel about their providers. It’s exciting to see who will win this year.”

Key dates
  • Voting opened: 9th January 2023
  • Finalists announced: 20th March 2023
  • Voting closes: 11th April 2023
  • Awards ceremony and winners announced: 11th May 2023
Nine headline awards:
  • Best Banking App
  • British Bank
  • Best Building Society
  • Best Newcomer
  • Customer Service Champion
  • Innovation of the Year
  • Online Financial Influencer of the Year
  • Personal Finance Journalist of the Year
  • Treating Customers Fairly Champion
16 company specific awards:
  • Best Alternative Finance Provider
  • Best Business Banking Provider
  • Best Business Finance Provider
  • Best Children’s Financial Provider
  • Best Credit Card Provider
  • Best Current Account Provider
  • Best Ethical Financial Provider
  • Best Investments Provider
  • Best Mortgage Provider
  • Best Mortgage Broker
  • Best Online Trading Platform
  • Best Payment Service Provider
  • Best Personal Finance App
  • Best Personal Loan Provider
  • Best Savings Provider
  • Best Specialist Mortgage Provider
5 partner-specific awards
  • Consultancy of the Year
  • Marketing and PR Partner of the Year
  • RegTech Partner of the Year
  • Technology Partner of the Year
  • The Pioneer Award


  • Francis is a journalist and our lead LatAm correspondent, with a BA in Classical Civilization, he has a specialist interest in North and South America.

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