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UK eCommerce Well Ahead of Its Time; Experian Report Finds

The changing shape of the business population between 2016 and 2021 has been detailed in a fresh analysis by the global information services company Experian. The data offers a comprehensive insight into the current health of British business, sector by sector, and identifies areas that hold the potential for future growth.

Despite the onset of the global pandemic, alongside the economic hurdles associated with Brexit, UK business growth in established sectors, including construction, finance, and property, has remained steady.

The number of registered digital and traditional retail businesses grew by 8% over the last five years, of which 7% occurred in the last year alone, driven by an online sales boom.

The sector includes small, independent companies which have been set up from home, as people sought to use lockdown as a way of establishing their own business ventures.

According to Experian Economics’ ‘Retail Planner 2020’ report, the UK economy has witnessed a significant increase in the expansion of online retail, which experienced four years of expected growth in just 12 months, rising from 12% to more than 34% of total retail spend – a level that previous estimates anticipated wouldn’t be reached until the start of at least 2025.

By this time, Experian Economics predicts that online sales will have reached levels not previously expected until 2035 – a full decade of digital acceleration which will have a lasting impact on the economy.

Overall, the transportation and selling of goods sector, including wholesalers and the logistics companies which help support online delivery services, grew by 8.7% and now makes up 16.2% of the economy.

Mohammed Chaudhri, Chief Economist, Experian UK&I
Mohammed Chaudhri, Chief Economist, Experian UK&I

Speaking on the economic changes experienced by the UK in recent months, Mohammed Chaudhri, the Chief Economist at Experian, UK&I, comments: “The last twelve months have had a profound effect on all types of businesses and sectors. What’s clear is that there is an enormous opportunity to capitalise on changing consumer behaviours and accelerated digitisation to supercharge economic recovery.

“The pandemic forced an unprecedented pace of change which has opened up new opportunities not only for companies with established digital presences such as fintechs and retailers, but for sectors like delivery and logistics who will see the benefits as these new trends become established behaviours.”

Several established sectors have shown resilience and consistency throughout the pandemic.

The data also described how the number of construction businesses grew by 7.1% over the last five years. Analysing where these new businesses are located, the number of firms in London rose by 18%, followed by Northern Ireland with 10%, and Wales with 9%.

The volume of firms in the finance sector grew by 11.5%, boosted by the UK’s burgeoning fintech operators, which is driving digital innovation and new services in the space. Property saw the largest increase (32.7%) of all sectors, with both the west (41%) and east midlands (40%) out-performing London (28%) and the south east (32%).

Overall, the service sector makes up nearly a third of British businesses (30.5%), followed by transportation and selling of goods (16.2%) and leisure (10.8%). The primary industries – made up of agriculture, forestry and fishing, and mining – are the smallest sectors; accounting for just 1.7% of the total economy.

Read more: Experian launches loans from not-for-profit community lenders to aid in financial inclusion.


  • Tyler is a fintech journalist with specific interests in online banking and emerging AI technologies. He began his career writing with a plethora of national and international publications.

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