Financial institutions will now be able to help reward hospitality staff for their service with the launch of a standalone tipping and gratuity product by the paytech processing provider Radar Payments.
The new product, called Tippay, will allow banks can use the app in their business client outlets for more tipping convenience. The service enables banks to reach new potential customers while generating additional revenues by taking a minimal fee on every tip registered.
The rollout of the new tech comes at a time when the number of cash transactions fell by more than a third in 2020, with over 13 million people relying exclusively on digital payments – double the number from the previous year.
The shift towards a cashless society also presents a problem for workers and businesses that rely on gratuities to make a living wage. While historically people have been happy to tip in cash, the move to digital payments, coupled with lockdown restrictions and restaurants relying on takeaway and delivery services means that many customers don’t know how to tip or even whether a tip goes directly to the worker that served them.
With these challenges in mind, Radar Payments and financial institutions have co-innovated to create Tippay, an application that simplifies the collection of tips and ensures workers directly receive their tips digitally.
Banks can deploy Tippay as a web app, or integrate it with existing systems. For example, financial institutions that use Tippay have integrated it with their card ID database to ensure users can easily select a card to tip or get tipped if they are an existing client of the bank.
Workers visit the bank’s Tippay page and register using their phone number while setting up their password. They can also add their card details if they are not a customer of the bank providing the Tippay service. Users generate a personal QR code which they can share with people who wish to tip them – if the worker has multiple jobs, multiple QR codes can be created. A dashboard provides a full view of tipping performance by the hour, day, or week as well as by job by using the personalisation tools.
People can then tip workers easily by scanning a QR code, choosing the amount to tip, and selecting their convenient payment method, without the need to use any application.
Commenting on the new service, Jane Loginova, CEO of Radar Payments said, “This shift in payment behaviour is a positive development for businesses and financial institutions as it reduces cash handling cost. Simultaneously, it also offers a future of fairer wages for the worker, increased operational efficiency for the business, and a more seamless experience for the customer. Everybody wins – and nobody is shortchanged.”