Europe Lending

Thousands of Customers Can Reduce Their Credit Load Through VTB Bank’s “Collector Robot” Technology

Since November VTB Bank, the second-largest bank in Russia has been updating the functionality of the “collector robot”, which collects overdue debt. In case of delay, the robot will offer restructuring of a current loan to borrowers who will be helped to restore their payment discipline.

In the first month of implementing this new technology, tens of thousands of VTB customers will be able to reduce their credit load. Based on the scoring, the bank will identify customers who are overdue and calculate terms of the new loan. Calls to reduce the credit load will be made by a robot: it informs the borrower about the offer and explains how to use it. At the first stage, the robot will call borrowers with cash or credit card loans that are overdue for more than 30 days. Customers can take advantage of the restructuring offer and reduce the monthly loan payment by refinancing for up to 10 years (the first six months can only be paid interest).

“Two years ago, we were one of the first on the Russian market to launch a collector robot to work with clients. They can make 20 times more calls per day than a bank employee while maintaining the same high efficiency of debt collection. Each of the calls are a third shorter than that of a regular employee, and the percentage of loan repayment is not lower. The new technology will provide significant support to our clients, for whom reducing the credit burden is vital during the pandemic, and the general reduction of rates. According to our estimates, at the first stage in November, the offer can be used by up to 22 thousand borrowers who have already faced or may face financial difficulties.” said Yevgeny Novikov, Head of the Retail Recovery Department at VTB Bank.

VTB Group is a global provider of financial services, comprised of over 20 credit institutions and financial companies operating across all key areas of the financial markets. Its global network is unique to the Russian banking industry, enabling the group to facilitate international partnerships and promote Russian companies aiming to engage with global markets. VTB Group operates a large international network across CIS countries; Armenia, Belarus, Kazakhstan and Azerbaijan. VTB also has banks in Austria and Germany which are part of the European sub-holding headed by VTB Bank (Europe) SE. The Group also has subsidiary and affiliated banks in the United Kingdom, Cyprus, Georgia and Angola and branches in China and India and VTB Capital has a branch in Singapore.


  • Polly is a journalist, content creator and general opinion holder from North Wales. She has written for a number of publications, usually hovering around the topics of fintech, tech, lifestyle and body positivity.

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