Banks Fintech North America

Survey Finds COVID-19 to Be the Greatest Challenge for US Community Banks

Concern about business conditions surpassed funding as the greatest challenge for community banks as they navigated the impact of the coronavirus pandemic, according to the Conference of State Bank Supervisors’ (CSBS) seventh annual national survey.

Last year, funding led the top concern, and only 6% of respondents listed business conditions as a challenge. However, this year, business conditions leapt to the top, with 34% of banks reporting it was their greatest challenge. Only 9% of respondents listed funding as their top concern, down from 23% a year prior.

Relationship lending continued to be a strength of community banks as their communities adjusted to the pandemic’s economic fallout. Community bankers reported increasing their loans to small businesses by 40% for the year ended in June.

Other key findings from the 2020 survey include:

  • More than 40% of respondents said supervisory expectations for due diligence of third-party providers were an impediment to establishing new third-party relationships.
  • 63% of respondents said the regulatory burden from the Bank Secrecy Act is a major concern.
  • While last year’s survey showed community banks were embracing technology, the actual number of those offering digital and online services remains largely unchanged due to cost.

The survey was released during the Community Banking in the 21st Century Research and Policy Conference, sponsored by the CSBS, Federal Reserve Board of Governors and the Federal Deposit Insurance Corporation. Since 2013, the annual conference has brought together researchers, regulators, policymakers and bankers to discuss and debate the latest research on community banks.

The Conference of State Bank Supervisors (CSBS) is the national organization of bank regulators from all 50 states, American Samoa, District of Columbia, Guam, Puerto Rico and U.S. Virgin Islands. State regulators supervise 79% of all U.S. banks and are the primary supervisor of non-depository financial services. CSBS, on behalf of state regulators, also operates the Nationwide Multistate Licensing System to license and register non-depository financial service providers in the mortgage, money services businesses, consumer finance and debt industries.

The Fintech Times Signup Newsletter


  • Polly is a journalist, content creator and general opinion holder from North Wales. She has written for a number of publications, usually hovering around the topics of fintech, tech, lifestyle and body positivity.

Related posts

Open Invention Network: Protecting Innovation in Fintech

Polly Jean Harrison

Zero-Code Onboarding Company Zenoo Breathes Life Into White Label Platform

Tyler Pathe

This Week in Fintech: TFT Bi-Weekly News Roundup 15/02

The Fintech Times