Cybersecurity Europe Fintech Intelligence

SMEs Struggle To Compete With Big Organisations Due to Lack of Innovative Technology Find Gridfox

The financial industry has faced huge digitisation as a result of the pandemic. Whilst this has generally been seen as a great success for big enterprises who were able to chip away any traditional means of doing things, more than 90% of SMEs in the finance industry with restrictive budgets struggled to compete with bigger organisations due to the lack of access to innovative technology, impacting their ability to grow and enlist talent, according to new research.

According to a survey from new, no-code platform Gridfox, some 96% of small businesses in the sector say they unable to keep up with the bigger budgets of larger organisations for technology innovation and digital transformation, with nearly two thirds (62%) saying it was restricting growth and nearly the same (59%) saying it has impacted their ability to recruit.

Combined with the impact of covid-19, a lack of fit-for-purpose technology options and prohibitive costs could lead to many SMEs in the sector losing out long-term if they do not take advantage of more flexible and cost-effective solutions.

The research of SME professionals found more than a quarter (28%) of small businesses in the sector are still relying on spreadsheets to carry out tasks such as tracking invoices (19%), stock levels (24%) and customer data (21%). Technology concerns moved way beyond operational efficiencies however. Nearly a third of businesses (30%) in the sector feel they are exposed to cybersecurity risks by storing critical information on spreadsheets, and a further 17% are worried about how information is stored on existing software.

The research also showed SMEs in the sector need software to be accessible at any time (32%) to aid rapid response and support busy teams and to help improve existing internal processes (24%).

The survey was carried out by Gridfox, a newly-launched flexible digital workspace that enables SMEs to build bespoke applications that match their exact needs in minutes, to understand where businesses could make efficiency savings.

The platform supports core business functions such as finance, marketing, sales, HR and recruitment and is designed to fill the gap between risk-laden spreadsheets and complex off-the-shelf software packages. Gridfox removes the barriers of existing ways of working, enabling users to create, adapt and scale digital workspaces, empowering users to innovate by developing the software that they need. It is currently being used by a range of small businesses including Numiko, an award-winning digital agency delivering projects for world-renowned organisations.

Jaron Ghani, Technical Director at Numiko, implemented Gridfox to manage finances and track sales activity. He said: “We were previously using a number of different programmes, including spreadsheets for invoice tracking and finance management (one sheet nearly 18 years old), Trello for new business tracking and Team Gantt for project planning, with information all over the place, we were struggling to manage multiple users across the system.

“Gridfox is right up our street as it does exactly what we need within one centralised project space. It has helped us move beyond an old and creaky Excel sheet and has boosted sharing access and collaboration across the team. It’s also given a much more structured way to deal with customer and project information, which in less than a month cut in half (50%) the amount of time we spend on managing our day-to-day finance and strategic reporting.”

Philip White, founder at Gridfox said: “Our research shows that SMEs working in the financial sector, many of whom have already had to rapidly adapt to change due to the recent impact of covid-19 and Brexit, are feeling trapped between managing data in programmes like spreadsheets or moving to products that aren’t fit for purpose. Historically, they just couldn’t compete with the big digital transformation budgets larger organisations have to tailor and adapt systems.

“Gridfox offers that adaptability, hosted in a secure cloud environment, without the significant costs usually attached.”


  • Francis is a journalist and our lead LatAm correspondent, with a BA in Classical Civilization, he has a specialist interest in North and South America.

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