How to Deliver Better Customer Experiences
Why is it that organisations increasingly find the whole process of replacing existing digital banking engagement platforms as more of a chore to endure? There
Search Results for: customer experiences
Flawed Customer Experiences Cost British Retailers £102 Billion
Latest research from Adyen shows that stores running out-of-stock, long queues and lack of payment options are the biggest frustrations for customers. New data released
Starling Bank on Track for 1 Million Customers in 2019 – Letter from the CEO and Founder Anne Boden
By Anne Boden, CEO and Founder, Starling Bank Anyone who has ever seen the hardbacks stacked up in my office at Starling Bank’s London HQ will
How Fintechs with Tight Budgets Can Keep Regulators Happy Without Sacrificing Customer Experience
As diverse as the fintech sector is, the grand unifier driving innovation, disruption and growth in almost every fintech business is customer experience. From Monzo
Building Seamless Experiences with Omnichannel Payments
by Paul Marcantonio (Head of UK/Western Europe at ECOMMPAY) Omnichannel is one of those buzzwords that seems to have stuck around. Perhaps it’s more than
Fintech: How Banks Can Use Intelligent Biometrics to Reduce Customer Fraud
With fraudsters rapidly growing in sophistication, the Financial Ombudsman has said “it’s not fair” to automatically blame customers for falling victim to banking fraud. With
29% of UK SME Finance Managers Likely to Switch Main Bank Account in Next 5 Years
Finastra has unveiled the results of a survey with YouGov exploring the attitudes of more than 450 UK SMEs to banking, and their appetite for new
ForgeRock Announces PSD2 and Open Banking Accelerators, Including ‘Mock Bank’ for Testing
ForgeRock has announced the immediate availability of Open Banking Accelerators, for the banking and payment ecosystem, including Third Party Providers (TPPs) to jumpstart compliance with UK
Fingerprint Biometrics as the Future of Retail
By David Orme, Senior Vice President at IDEX Biometrics ASA The need for fingerprint biometrics in retail has never been more acute. While traditional high
Riding the Third Wave of APIs in Payments
By Anders Olofsson, Head of Payments at Finastra. Innovation around open application programming interfaces (APIs) and banking has now entered its third and most powerful phase. Open
