How to Deliver Better Customer Experiences
Why is it that organisations increasingly find the whole process of replacing existing digital banking engagement platforms as more of a chore to endure? There...
Search Results for: customer experiences
Flawed Customer Experiences Cost British Retailers £102 Billion
by Mark Walker
Latest research from Adyen shows that stores running out-of-stock, long queues and lack of payment options are the biggest frustrations for customers. New data released...
Tink technology enables multi-banking for Nordea’s Nordic app customers
by Mark Walker
@Tink technology enables multi-#banking for @Nordea app customers...
US Retail Banks Face Major Customer Satisfaction Challenge as World Shifts to Digital-Only Engagement, J.D. Power Finds
by Mark Walker
US retail #Banks Face Major #Customer Satisfaction #Challenge as World Shifts to #Digital-Only #Engagement, @JDPower Finds...
NatWest Renews Contract for Artesian Solutions’ Relationship Intelligence and Customer Insight Platform
NatWest announced the renewal of its agreement with Artesian Solutions as the Banks’s core relationship intelligence and customer insight platform....
World FinTech Report 2020: FinTech collaboration is even-more essential now for banks to achieve customer-centricity
Banks that collaborate, embrace Open X and transform into Inventive Banks are most likely to prosper Capgemini and Efma today published the World FinTech Report 2020...
Why Finance Departments are Integral to the Customer Experience
by Mark Walker
By Marieke Saeij, CEO at Onguard Customer loyalty is fading as consumers find it easier than ever to switch providers. For instance, 2018 saw record...
Kantar Names First Direct and Nationwide as the UK’s Leading Retail Banks for Customer Experience
by Mark Walker
First Direct and Nationwide top the UK’s first retail banking customer experience (CX) index published today by Kantar, the world’s leading data, insights and consulting firm. Kantar’s CX+ report, which surveyed almost 8,700 retail banking...
Monzo and Revolut on Course to Treble Customer Numbers
by Mark Walker
Digital banks such as Monzo and Revolut are on course to treble the size of their customer base within 12 months to more than 35...
Customer Currently Not Number 1 for CFOs as 32% of Companies Still Yet to Start their Digital Transformation
by Mark Walker
According to almost two-thirds of CFOs (65%), digital transformation will result in fewer jobs, despite the fact that 32% of organisations aren’t currently undergoing this...