How to Deliver Better Customer Experiences
Why is it that organisations increasingly find the whole process of replacing existing digital banking engagement platforms as more of a chore to endure? There
Search Results for: customer experiences
Flawed Customer Experiences Cost British Retailers £102 Billion
Latest research from Adyen shows that stores running out-of-stock, long queues and lack of payment options are the biggest frustrations for customers. New data released
Building Seamless Experiences with Omnichannel Payments
by Paul Marcantonio (Head of UK/Western Europe at ECOMMPAY) Omnichannel is one of those buzzwords that seems to have stuck around. Perhaps it’s more than
Fintech: How Banks Can Use Intelligent Biometrics to Reduce Customer Fraud
With fraudsters rapidly growing in sophistication, the Financial Ombudsman has said “it’s not fair” to automatically blame customers for falling victim to banking fraud. With
Deloitte Announces Enhancements to Digital Bank Asset Powered by the Salesforce Platform
At Salesforce World Tour London, Deloitte announced enhancements to its Digital Bank asset — produced by the Deloitte Digital Assets and Solutions Group (ASG) — to
Research Finds 89% of Merchants are Primed for Open Banking
89% of airline, supermarket and subscription economy merchants are primed for Open Banking and have assessed the impact it will have on their business a
7 Crucial Guidelines for FCA Compliance
FCA (Financial Conduct Authority) compliance is mandatory for all businesses. Ensuring your business is compliant, and remains so, is a time-consuming task that many businesses
Fenergo and Refinitiv Join Forces to Accelerate Client Onboarding
Facilitating the flow of legal entity and counter party information between banks and data providers to counteract financial crime, bribery and corruption is critical. Fenergo, the
Adyen Selected by Uber to Roll Out 3D Secure Globally
Adyen, the payments platform, has announced that it has been selected by Uber to be its initial solutions provider for 3D Secure (3DS). “Uber is excited
60% of Financial Institutions Rate Themselves as Intermediate or Beginner in “Digital Maturity”
Digital maturity is still a long way off for financial institutions, according to new research by Fenergo, a provider of digital Client Lifecycle Management (CLM) software solutions for
