How to Deliver Better Customer Experiences
Why is it that organisations increasingly find the whole process of replacing existing digital banking engagement platforms as more of a chore to endure? There...
Search Results for: customer experiences
Flawed Customer Experiences Cost British Retailers £102 Billion
Latest research from Adyen shows that stores running out-of-stock, long queues and lack of payment options are the biggest frustrations for customers. New data released...
Monzo and Revolut on Course to Treble Customer Numbers
Digital banks such as Monzo and Revolut are on course to treble the size of their customer base within 12 months to more than 35...
Customer Currently Not Number 1 for CFOs as 32% of Companies Still Yet to Start their Digital Transformation
According to almost two-thirds of CFOs (65%), digital transformation will result in fewer jobs, despite the fact that 32% of organisations aren’t currently undergoing this...
Starling Bank on Track for 1 Million Customers in 2019 – Letter from the CEO and Founder Anne Boden
By Anne Boden, CEO and Founder, Starling Bank Anyone who has ever seen the hardbacks stacked up in my office at Starling Bank’s London HQ will...
How Fintechs with Tight Budgets Can Keep Regulators Happy Without Sacrificing Customer Experience
As diverse as the fintech sector is, the grand unifier driving innovation, disruption and growth in almost every fintech business is customer experience. From Monzo...
Building Seamless Experiences with Omnichannel Payments
by Paul Marcantonio (Head of UK/Western Europe at ECOMMPAY) Omnichannel is one of those buzzwords that seems to have stuck around. Perhaps it’s more than...
Fintech: How Banks Can Use Intelligent Biometrics to Reduce Customer Fraud
With fraudsters rapidly growing in sophistication, the Financial Ombudsman has said “it’s not fair” to automatically blame customers for falling victim to banking fraud. With...
Confidence in Service Providers Critical to Open Banking Adoption, Says Study
The overwhelming majority of consumers would prefer their main bank, as opposed to other banks or third-party providers (TPPs), to be their primary source of...
A New Wave of Competition Pressures Mid-Sized Banks to Evolve
By Raja Bose, retail banking consulting leader at Genpact For traditional banks, learning to compete with nimbler fintech competitors is nothing new. Now, however, they...
