Japan-based telecommunications carrier KDDI Corporation has collaborated with Oracle to modernise its online payment brand, au PAY, and its customer loyalty ‘au Ponta Points Program’.
au Pay claims its processing is now five times faster than before Oracle worked on the project. Similarly, au Ponta Points Program’s processing performance has improved by 200 per cent. The collaboration also sees Oracle help KDDI Corporation meet changing customer needs by enabling it to develop new services and applications 30 per cent faster.
The online payment brand boasts around 31 million customers, while the au Ponta Points Program is one of the most popular customer loyalty systems in Japan. As greater numbers of Japanese consumers embrace mobile payments and a cashless lifestyle, both au PAY and the customer loyalty program continue to grow.
To handle an increasing volume of data and transactions, KDDI explained that it required updates to its system infrastructure.
Nobuaki Kamada is the general manager of DX architect department, information system division, technology sector at KDDI Corporation.
Kamada said: “au PAY and au Ponta Points Program are indispensable services in our customers’ daily lives, especially when digital money becomes a form of compensation starting in April 2023. Since these services must be available 24/7, we decided to redesign and build the IT architecture from the infrastructure up.
“KDDI selected Oracle Database for its proven reliability, scalability, and security, and to form the foundation of our infrastructure. In addition, Oracle Database provides a data platform for our Java application development resources and allows us to reduce application release times by more than half without any downtime. Now we are able to quickly develop and deliver services that meet the ever-changing needs of our customers.”
Partnering with Oracle
KDDI also chose Oracle Cloud Infrastructure (OCI) to build au Ponta Points Program’s disaster recovery system. KDDI also plans to use OCI to integrate internal and external processes for au PAY.
OCI, along with Oracle Autonomous Database, will also be used to store transaction settlement details and analyse data.
Toshimitsu Misawa, member of the board, corporate executive officer and president of Oracle Japan, said: “KDDI’s payment and customer point program are an important social infrastructure for consumers in Japan.
“The success of this implementation is a result of the optimal performance of the Oracle database products, the high reliability provided by OCI, and the talented team of architects at KDDI. We are honoured to work with KDDI to ensure the secure operation and management of its mission-critical data infrastructure, on-premises and in the cloud.”