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Open Launches Smart Flight Delay To Alleviate Unforeseen Customer Travel Frustration

Unforeseen disruptions when travelling can ruin a holiday or lead to unnecessary stress. Looking to alleviate this stress and remove the need to make an insurance claim due to complications, Open, the global embedded insurance partner for brands, has launched its new travel insurance offering.

Flight delays can range from minutes to hours, and when customers face the latter, frustrations can easily arise. With the new Open offering, it is building on its ‘Instant Claims’ tech and is now offering Smart Flight Delay. This automatically provides lounge passes to customers and up to four companions when facing flight disruptions of sixty minutes or more.

The products also feature Open’s user-friendly digital-first approach that empowers customers to effortlessly manage their policies. They can also customise their coverage, and access support whenever they need it.

Fueled by Open’s technology platform, the travel insurance product provides tailored complimentary covers for banking, telecommunications, and payment card partners, ensuring that their customers have access to the specific trip requirements that they need.

The Open platform integrates travel insurance into existing products and services and provides standalone travel insurance for digital brands. It also provides flexibility for travel providers to develop appealing offerings within various contexts, enhancing their portfolios.

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Sam Hoppe, chief commercial and insurance officer UK at Open
Sam Hoppe, chief commercial and insurance officer UK at Open

Additionally, the platform ensures a smooth digital claims experience supported by around-the-clock emergency assistance through global insurtech experts, Charles Taylor. To bring Smart Flight Delay to life, Open has also partnered with Collinson, the global, privately owned company dedicated to helping the world travel with ease and confidence.

“Our excitement around our latest travel insurance launch comes from bridging the gap between modern digital travel experiences and innovative insurance solutions”, comments Sam Hoppe, chief commercial and insurance officer UK at Open. “The frictionless tech driven journey that travellers expect from airlines and OTAs should seamlessly extend to insurance and that hasn’t been the case up until now and is where we are aiming to lead the way.

“There are some exciting developments on the horizon for 2024 as we look to expand more travel features further down the line, including instant claims and cash settlements and a pay with points feature which promises continued evolution in the travel insurance landscape.”

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