Asia Fintech

New Research Confirms that Asia Relationship Managers Still Have Inadequate Tools and Insufficient Time to Improve the Client Experience

Ground-breaking independent wealth management study confirms the vital role of technology in overcoming relationship management challenges in Asia

Wealth Dynamix, a global leader in Client Lifecycle Management (CLM) solutions, has announced new research that reveals the opportunities and challenges facing relationship managers, as they work towards engaging more effectively with clients and building revenue growth strategies for the coming decade. Sponsored by Wealth Dynamix, this independent research study was conducted by leading Asia wealth management community development firm Hubbis, who surveyed 175 Asia wealth management experts in February 2020.

Entitled ‘Empowering the Relationship Manager: Their Role in the Future of Wealth Management in Asia’, this 50-page research report, emphatically confirms that the relationship manager will continue to be central to the delivery of wealth management services in Asia, in the robust and fast-growing high-net-worth (HNW) and ultra-HNW (UHNW) sectors. The report outlines the many steps already being taken to help re-invent the role of the relationship manager in the decade ahead, and details how wealth management firms can equip relationship managers to achieve optimal outcomes for all stakeholders.

Report highlights:
more than 80% of experts surveyed expect Asia’s private wealth accumulation to outstrip other regions in the world, and 87% predict rapid growth 84% believe that relationship managers in Asia are operating reactively to address clients’ needs; only 10% of relationship managers currently have time for proactive work
72% consider relationships with clients to be ‘average’, ‘below par’ or ‘awful’ 89% state that a more process-driven, disciplined and structured CLM system would attract new clients
* 87% said that CLM automation would improve client retention, 85% said talent acquisition and retention would be boosted, 85% said revenues would increase, and 65% anticipated cost reductions

According to Dominic Gamble, Head of Asia Pacific at Wealth Dynamix, “The Hubbis report provides new and unique insights into the factors that will be critical to the success of relationship managers, the firms they serve and their clients, through 2030 and beyond. By leveraging technology like our WDX1 CLM platform to create operational efficiencies and enrich client experience, wealth managers will benefit from longer client relationships and relationship manager tenures, more energised an motivated teams, and happier clients who are receiving better, more tailored advice.”

WDX1 is the flagship, multi-award winning digital CLM solution from Wealth Dynamix, designed to support the complex requirements of wealth management companies from a single unified platform. Its capabilities span the entire client lifecycle, including client acquisition, client engagement, digital onboarding, regulatory compliance, relationship management and ongoing client servicing.


  • Editorial Director of the The Fintech Times

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