NatWest Group, the UK-based banking organisation serving over 19 million customers, is expanding its partnership with NCR Atleos, the firm focused on expanding self-service financial access for financial institutions, retailers and consumers, with plans to transform its self-service banking channel, building a strong foundation for innovation and success.
NatWest Group, which encompasses brands such as NatWest Bank, Royal Bank of Scotland, and Ulster Bank, is beginning to upgrade its owned and partner network of more than 5,500 ATMs and multi-function devices in collaboration with NCR Atleos.
Through this initiative, NatWest plans to streamline its branch and self-service operations, optimise availability and enable faster deployment of new transactions and services. As part of the Group’s commitment to modernisation and improving customer experiences, the organisation identified the need for a more agile and efficient self-service banking platform.
“We are on a journey to deliver a next-generation self-service refresh across our software and customer-facing technology,” explained Richard Talbot, head of cash and self service at NatWest Group. “NCR Atleos’ flexible, scalable self-service platforms and proven expertise are helping us build the framework that will enable future agility, innovation and growth in the self-service channel. We look forward to exploring future self-service innovation with our trusted partners at NCR Atleos.”
The programme includes the replacement of all NatWest-owned ATMs and multi-function devices with new NCR Atleos technology that will provide a new innovative customer interface presented on 19″ touchscreen displays.
“As customer expectations for seamless banking interactions continue to grow, financial institutions need the right self-service technology to stay ahead of the curve,” added Diego Navarrete, executive vice president of global sales for NCR Atleos. “We are proud to support NatWest Group in their initiative to transform their self-service channels, ensuring secure, convenient and dependable access to cash and financial services for their customers.”
