Over the past decade, a wave of innovation has swept through all corners of the payments landscape. As a result, the needs of market participants have evolved and they continue to do so at a substantial pace.
Edward Metzger, vice president, market planning payments efficiency at LexisNexis® Risk Solutions, shares his predictions for the key payments trends to watch as 2024 unfurls.
1. Account-to-account payments soar
Account-to-account (A2A) payments bypass intermediaries such as credit card and payment processors, enabling money to be transferred directly from one party’s account to another account instantly. That makes them faster, more convenient and less costly than traditional bank transfers.
Although A2A payments are not new, API technology and the move to open banking have provided the payment rails for A2A payments to take off. We expect rapid growth to continue in step with further adoption worldwide of instant digital payment solutions for retail and corporate use.
2. Payment fraud explodes
With payments moving online and real-time payment systems becoming the norm, authorised push payment (APP) fraud is more prevalent than ever. In fact, it is the number one fraud threat globally, surpassing card fraud and identity theft.4
APP fraud is perpetrated when fraudsters use social engineering techniques such as impersonation scams to trick unwary consumers into sending a payment to them. Combatting APP fraud remains a challenge because it happens in real time and cannot be reversed. We expect wider adoption of confirmation of payee (CoP) and similar controls to temper APP fraud going forward.
3. Reducing the cost of payments becomes imperative
A confluence of factors from high interest rates to volatile credit markets are driving up the cost of payments and making liquidity management ever more challenging. Compliance controls, which are especially high for international payments, further increase costs. Automating payments processes to speed processing, reduce failed payments and prevent fraud will remain a top focus for businesses looking to reduce costs in 2024.
4. Corporates drive for efficiency
Corporates are increasingly bringing payments operations in-house to gain greater control and deliver a better customer experience. This has fuelled the growth of corporate treasury management systems that are able to manage liquidity and deliver efficiency gains by offering a centralised hub for all payments activity, including payment routing. With the faster processing and real-time visibility these systems offer, we expect the number of companies who manage their own payment operations to increase significantly.
5. Banking as a service (BaaS) gains momentum
Banks are transforming their payment service operations and diversifying revenue by offering real-time payments capabilities to corporate and other customers through APIs.
This BaaS approach enables banks to become a channel partner and resell payment routing solutions to end customers, providing companies with a holistic solution to manage the growing complexity of payments routing. With a CAGR of more than 15 per cent 18 BaaS is expected to gain even wider adoption over the next few years.
To find out more about the ways in which the payments landscape is rapidly changing and the potential impact on your business in 2024, download our latest infographic.
Companies that consider payments processes in relation to the overall customer experience will find themselves ahead of the competition and ahead of the curve. LexisNexis® Risk Solutions can help. Our payment validation tools and data intelligence enable organisations to reduce failed payments, mitigate fraud, improve straight-through processing rates and deliver a better overall customer experience.
LexisNexis® Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe.
- https://risk.lexisnexis.com/insights-resources/research/global-state-of-fraud-and-identity#:~:text=The%20LexisNexis%C2%AE%20Global%20 State,opportunities%20related%20to%20risk%20management
- https://risk.lexisnexis.com/insights-resources/research/us-ca-true-cost-of-fraud-study#:~:text=Every%20%241%20of%20fraud%20now,was%20 conducted%20during%20the%20pandemic.
- https://risk.lexisnexis.com/insights-resources/research/global-state-of-fraud-and-identity#:~:text=The%20LexisNexis%C2%AE%20Global%20 State,opportunities%20related%20to%20risk%20management.
- https://assets.ctfassets.net/h83dujey17us/59MRqbPnl4xJU0UufqxrhS/e84dc98d4d671e163a03b5489c202e35/2022_AFP_Payments_Cost_Survey_Final_ Report__u1_.pdf
This document is for informational purposes only. LexisNexis® Risk Solutions does not warrant this document is complete or error-free. If written by a third party, the opinions may not represent the opinions of LexisNexis® Risk Solutions. LexisNexis and the Knowledge Burst logo are registered trademarks of RELX Inc.