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July at The Fintech Times: Artificial Intelligence

The focus this month at The Fintech Times is on Artificial Intelligence (AI) with topics on AI adoption in markets such as smart banking, wealthtech and customer service. 

Artificial intelligence, and specifically machine learning, are becoming staples of financial adoption – thanks in part to the global pandemic. From call centres to chatbots, conversational AI is driving customer service and in banking, mainstream firms such as Plum and Chip find themselves relying on the technology to roll out new initiatives.

In July, we look at how AI integration has become commonplace, including how facial recognition is making digital banking safer and fighting fraud, hearing from companies such as Cyberlink and NVIDIA.

These will look at new techniques in fraud such as protecting customers against biometric fraud and securing the mobile banking process, from onboarding to financial advice. Plus, what are the current fraud trends and how banks are utilising AI in order to address the issue?

Webinars this month include:

Smart Banking and WealthTech: Driven by AI – released Thursday 1st July at 11am BST

Smart banking has facilitated a more intelligent approach to customer service. From chatbots or in-branch kiosks, the step away from human interaction to solve customer solutions has rapidly increased over the last 12-months. What are the examples of best practices when it comes to smart banking? And what should we be looking to avoid? Another AI-driven vertical is WealthTech which is helping to accelerate digital wealth transformation across the globe both for companies, asset managers and individuals. This webinar will examine not just the latest tools and trends in WealthTech but also how new technology is innovating the sector.

Conversational AI and APIs: How Fintech is Adapting – released Thursday 15th July at 11am BST 

One of the positive stories to come out of the pandemic has been the response from the public to chatbots, programmable web applications and digital voice assistants, something which banks and fintechs are embracing through conversational AI. With the increased adoption of artificial intelligence API platforms, this webinar will ask if AI is now seen as a partner to financial services, instead of the competition. And with unprecedented growth in the industry already this year, what will come next?


  • Gina is a fintech journalist (BA, MA) who works across broadcast and print. She has written for most national newspapers and started her career in BBC local radio.

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