Visa and Cybersource with Neil Caldwell from Visa by Richie Santosdiaz for The Fintech Times
Editor's Choice Middle East & Africa Paytech

In Conversation: How Visa Provides Merchants Secure and Seamless Payments With Cybersource

What is Cybersource and how is it providing today’s merchants with seamless acceptance and, more importantly, fraud management?

Economic development advisor, Richie Santosdiaz, on behalf of The Fintech Times, sits down with Neil Caldwell, senior vice president for merchant sales and acquiring at Visa’s Central Europe, Middle East and Africa (CEMEA) operations to discuss Cybersource and how the solution is providing merchants with seamless payment acceptance, fraud management and payment security services.

Following the acquisition of the platform by Visa in 2010, Cybersource now has access to a global network of issuers and acquirers as well as Visa’s security infrastructure.

From customer-friendly payment experiences to automated fraud protection, easy tech integrations to 24/7 support, Cybersource has what merchants need to innovate and scale. To find out more about it watch the full interview with Neil Caldwell below:

Caldwell is responsible for leading Visa’s relationships with merchants and their enablers while also helping to establish Visa as the region’s banking partner of choice.

Having joined Visa in 2019, Caldwell is a a highly experienced and results driven industry professional who specialises in consultative sales and solution delivery. He works closely with Visa’s diverse network of clients to enable them, and their customers, to fully access and benefit from the very latest online banking and digital payments.

A leader in eCommerce, Caldwell helps Visa’s client base and stakeholders to navigate the digital currency ecosystem through the best use of safe and secure services. In a successful career spanning 12 years, he has held several leadership roles with leading companies, including TranSendAccertify and Wolters Kluwer Financial Services. Most recently, he led Cybersource’s business in Europe with a specific focus on European expansion, integration and strategic alignment within merchant sales and acquiring.


  • Executive Economic Development Advisor (Emerging Markets) | Contributor

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