Finastra has launched Fusion Digital Front Office, a tablet-based banking platform that enables community banks and credit unions to take services directly to the consumer, outside of the branch. The solution provides a simple gateway to manage account origination, sales and service, and transaction processing from any remote location.
“It’s no longer enough just to serve customers or members when they walk into your offices,” said Vincent Pugliese, SVP and General Manager, US Retail & Lending, Finastra. “Community banks and credit unions need to be able to serve them where they are. Imagine being able to take business with you to a home, business, or even a baseball game. Fusion Digital Front Office untethers financial institutions’ ability to service accountholders, open new accounts, and provide personal, relationship-building opportunities.”
Taking business to the accountholder is a new and modern way of banking. Fusion Digital Front Office enables business development employees to go mobile and service accountholders where they are, at any time of the day. It is highly configurable, easy to use and intuitive, so employees require minimal training. It also offers a single, digital platform to drive a consistent user experience across channels for both employees and accountholders, resulting in more personalised and robust opportunities for revenue generation.
The solution provides a simple gateway to manage account origination, sales and service, and transaction processing from any remote location.
Partners 1st Federal Credit Union and Vons Federal Credit Union are the first clients to pilot Fusion Digital Front Office ahead of general availability.
“While mobile banking capabilities are a must-have for modern financial institutions, our members continue to expect a highly personal level of service,” said Carla Bienz, President and Chief Executive Officer, Partners 1st Federal Credit Union. “With Finastra’s Digital Front Office, we are able to offer an additional way to interact with our members that combines mobility with a face-to-face interaction with our staff. The user interface allows us to quickly and efficiently provide the products and services that a member needs, without requiring lengthy workflows.”
“Vons Federal Credit Union is committed to serving our customers on their terms and on their turf,” said Jay Lassiter, Vice President, Payments Service Marketing, Vons Federal Credit Union. “Fusion Digital Front Office will allow us to bring the branch to our members, wherever they may be.”
“Bringing the bank to the customer using a single digital platform is a natural and necessary evolution of customer engagement given customers’ rapidly changing expectations,” said Bob Meara, Senior Analyst, Celent. “The future of banking is digital. Technology is enabling financial institutions to optimise the customer experience, whether self-service or in-person, improving engagement and strengthening relationships.”