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Customer Experience Exchange for Banking, Insurance and Financial Services

February 25, 2020 @ 8:00 AM - February 26, 2020 @ 5:00 PM GMT

The Customer Experience Exchange for BFSI is an exclusive executive level, invitation-only forum, where leaders from across the UK will meet to gain insight into the most innovative and forward-thinking companies in BFSI and to discover how to be a true leader in customer loyalty and retention.

In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.

Sound like this ticks all the boxes for your transformation project? Come and benchmark your CX strategy!

This invitation-only meeting is taking place in London on 25-26 February 2020. All attendees are senior professionals within the financial services, banking and insurance sectors who are responsible for driving their respective customer experience strategies, as well as leading solutions providers that are working to bring about possibilities for enhancing the customer experience today and in the future.

Europe’s Leading Customer Experience Event for Senior Banking, Financial Services and Insurance Executives
Who Should Attend?

Leading senior CX executives will be attending from leading companies across the UK. We qualify all attendees on job function and strategic responsibility to ensure you’re guaranteed to meet and engage with an elite group of CX professionals within the BFSI industry.

  • Bob Cliff: MD Virtual Channels, Barclays UK
  • Paul Richardson: Global Head of Customer Journey Approach, HSBC
  • Neil Dodd: Associate Director, Customer Experience Strategy, Innovation and Design, Comparethemarket
  • Lance Gruner: EVP Global Customer Care, Mastercard Odette Maher Head of Client Experience, Executive Director, Santander
  • Clairy MoraitouL Global Head of Customer Insight and Analytics, Zurich


The Customer Experience Exchange For Banking, Financial Services and Insurance 2020 Agenda: click here to download full AGENDA


Who Attends The Customer Experience Exchange?

Click here for Invitation

*Early Rate | Save £400! *Discount Code: ‘POWER400’


February 25, 2020 @ 8:00 AM GMT
February 26, 2020 @ 5:00 PM GMT


Syon Park
Middlesex,TW8 8JFUnited Kingdom
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