Eigen Technologies, the global provider of natural language processing (NLP) technology, has appointed David Brooks as its first Chief Customer Officer (CCO).
David joins Eigen from Symphony AyasdiAI, where he was Global Vice President of Customer Success. He brings with him over 30 years’ experience working in financial services at companies such as Capgemini and Merrill Lynch. He also has considerable experience managing the professional services arms of solutions providers, including stints at NICE Actimize, Fortent, and Oracle Mantas. David will sit in Eigen’s New York office, maintaining the company’s transatlantic leadership structure.
Dr Lewis Z. Liu, Co-founder & CEO of Eigen Technologies said: “Customer Success is a critical function for any business like ours that sells cutting-edge machine learning technology to sophisticated enterprise buyers. Serving our clients is central to everything we do at Eigen, so I am delighted to welcome David to the Eigen family. His 30 years of experience will be invaluable to us as we continue to build a best-in-class team that will deliver for our clients. The ongoing COVID crisis means it is more important than ever that we are there for our clients and I’m looking forward to working with David to ensure that is always the case.”
David Brooks, Chief Customer Officer of Eigen Technologies said: “Leading and building customer success teams at fast-growing, entrepreneurial companies like Eigen is what I love doing. When I first met Lewis, I was immediately impressed by his commercial mindset and Eigen’s client focus. That, combined with Eigen’s cutting-edge NLP technology, made the role really stand out in an environment where a lot of companies are claiming – but not delivering on – the promise of AI.
The terms artificial intelligence and machine learning are overused in the world of enterprise software. But Eigen’s technology really is amongst the best I have seen. I have used NLP in financial services before, so I know how powerful it can be in solving all sorts of business problems. I’m looking forward to once again building a best-in-class customer success function that delivers for our clients and that makes a big contribution to Eigen’s next stage of growth.”