dLocal, a cross-border payment platform, has expanded its partnership with eSky Group, the owner of a travel platform in CEE, to deliver payment solutions in Latin America and Africa.
The companies have worked together since 2021 to improve payment experiences in Brazil, Chile, Colombia, Mexico, Peru and South Africa.
The partnership revolves around local acquiring, ensuring lower processing costs, faster settlements as well as better customer support to bolster authorisation rates for customers in those countries.
The collaboration also focuses on improved payment processing to streamline refunds, elevating the overall customer experience. Future plans include introducing instalment payment options and additional alternative payment methods.
“We take pride in our achievements with dLocal since 2021, prioritising local acquiring to boost authorisation rates and enhance the payment process for our customers,” said Grzegorz Kwiecień, COO of eSky Group. “We greatly appreciate dLocal’s exceptional customer service and support, setting them apart with dedication and around-the-clock reliability.”
While John O’Brien, CRO at dLocal, also commented: “Our partnership with eSky Group shows how local payment solutions can make a big difference. We’ve improved authorisation rates and set a strong foundation for growth in Latin America and Africa by focusing on local acquiring. We’re excited to reach new milestones with eSky Group.”
Last year, we spoke to Michel Golffed, senior vice president of growth at dLocal to discuss how global merchants can best expand into the LatAm region. In his role at the company, Golffed focused on leading strategic partnerships with fintech ecosystem players, as well as fostering relationships with key merchants while guiding them to implement holistic cross-border payment strategies that maximise conversions.