A fully secured, encrypted and automated customer deposit refund platform has been created by Mashreq Bank, a financial institution in the UAE. This marks the completion of a major digital transformation programme for the Sharjah Electricity Water and Gas Authority (SEWA), with Mashreq’s platform forming a part of SEWA’s comprehensive digitisation strategy.
The new digital platform removes the need for customers to wait for the issuance of manual cheques to receive a refund for their deposits. In addition, Mashreq has customised an API interface for SEWA that allows for its internal systems to digitally synchronise in real-time with Mashreq.
Explaining the impact of Mashreq’s digital transformation at SEWA, Joel Van Dusen, Senior Executive Vice President – Group Head CIBG Mashreq said, “Mashreq has a proud history of developing customised digital services for governmental organisations that have the capacity to transform life for customers, citizens and the private sector. The unique API interface and virtual private network gateway (VPN) between Mashreq and SEWA ensures that the digital journey for SEWA customers is as secure as it is convenient.”
Mashreq’s deployment of a VPN serves to ‘whitelist’ SEWA’s internet protocol (IP) address, which provides the payment process with an additional layer of security. The API connectivity provides SEWA with the required encryption and security, automated payment instructions, credit confirmation status, auto reconciliation and any refund or reversals.
Speaking on behalf of SEWA, Maryam Abdulrahman Ali, Finance and Accounts Manager explained how, “The significance of this deal is amplified by the timing and execution of the implementation of a sophisticated digital program in the midst of a pandemic and its associated challenges. Mashreq’s delivery of a bespoke, highly secure digital platform that creates efficiencies and conveniences across the customer journey, is an important step forward in SEWA’s overall digital transformation.”
SEWA, which is a public sector utility company established by an Amiri Decree on March 29, 1995, is fully committed to supporting the UAE’s critical vision towards becoming a cashless society and is one of the first governmental bodies to embrace API technology in public sector customer payment solutions.