Commercial International Bank (CIB) Egypt has selected IBM artificial intelligence (AI) technology to integrate existing and new services from branches, digital channels, mobile and internet banking, IVR, business processes and CRM.
In an effort to revolutionise CIB Egypt digital banking, IBM implemented microservices using IBM Cloud Pak for Integration, deployed on Red Hat OpenShift, a platform that provides a single, unified experience that connects applications and data.
The news of the integration comes as part of the bank’s digital transformation journey, as it looks to modernise its IT infrastructure.
CIB explained that the implementation of this architecture resulted in unprecedented simplicity in version maintenance, dynamic scaling, service governance and service discovery. These advancements are enabling CIB to offer a more agile banking environment, which has increased efficiency, enriched resiliency, streamlined operations, and improved productivity, ultimately benefiting the end-user experience.
Antar Kandil, chief information officer for CIB, discussed the importance of the integration: “We are starting a new chapter in our banking evolution by adopting IBM Cloud Pak for Integration on Red Hat OpenShift which provides us the ability to accelerate development and flexibly integrate new and existing services all in a single integrated offering and providing enhanced customers experience to CIB customers.”
Marwa Abbas, general manager at IBM Egypt, also added: “More than 100 project team members from CIB, IBM Customer Success and IBM Technology Expert Labs worked together to drive and complete this modernisation journey.
“This project is a significant milestone in our long-standing relationship with CIB, as we assist CIB in adapting AI for business with a human-centred and principled approach. IBM brings deep technology, industry and domain expertise to help CIB apply AI to deliver meaningful business outcomes beyond improved productivity and efficiencies to better experiences and new business models.”