New innovations and technologies are everywhere and quickly become an integral part of how we work and live. The lines between consumer experiences and our expectations for business transactions are blurring, if not disappearing altogether. Consumer experiences driven by artificial intelligence (AI), machine learning (ML), voice recognition, digital identity, automated payments, and faster payments increasingly drive the innovation agenda for business partners.
An ever-changing global regulatory landscape only adds more change, and it shows no signs of slowing down as we head into 2020. The threat of fraud, regulatory compliance challenges, and the rise of challenger banks and brands make navigating this landscape difficult, even for the most established banks and corporations.
To gather insights on these topics and more, Bottomline spoke with some of the most influential thought leaders in the industry to gain their perspectives as they weigh in on what to expect as we enter the new decade.