Fraud prevention service Cifas, recently published its annual Fraudscape report, citing that there were 174,523 cases in 2017, which is the highest number of identity frauds ever recorded. The data provides one of the most comprehensive pictures of fraud and fraudulent attempts made in the UK.
The global banking sector is continuously updating its defences against all types of financial fraud, with criminals using ever-more sophisticated tactics to access personal or security data. As reported by The Evening Standard, non-cash payment racked up more than 522.4 billion transactions worldwide, highlighting the customer need for convenience and speed offered by digital banking, despite the risk of exposing personal information to fraudsters. To counteract sophisticated fraudulent attempts, banks are using technologies such as machine learning and predictive analytics to identify customers’ spending patterns and flag up suspicious transactions.
Bhupender Singh, CEO of Intelenet® Global Services, comments: “With fraud scams expected to skyrocket in 2018, banks are turning to technologies which provide interactive messaging, by combining speech synthesis and voice recognition. This can help banks reach customers quickly and accurately determine if a suspect transaction is taking place.
“One leading bank saw a 50 percent reduction in anti-money laundering alerts and a 98 percent increase in fraud detection rate after being advised by a digital expert on how to best manage risk. This can be accomplished through digital profiling, which examines customer data available from an existing information source, alongside determining how data can be stored and changed.
Bhupender continues: “But often forgotten is the need for fraud aftercare. It is in fact a crucial aspect in allowing banks to identify gaps in the system and assist customers after criminal activity has taken place. Machine learning is increasingly playing a key part in speeding up the resolution process, which in turn, improves customer support for those who have been victims of fraud.”
About Intelenet® Global Services
Intelenet® is a large global Business Process Outsourcing player, committed to delivering its client’s strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.
Backed by The Blackstone Group, a leading Global Private Equity player, with a current portfolio of clients that includes several Fortune 500 companies, Intelenet® Global Services is a 55,000 people organization spread across 70 global delivery centers across America, UK, Europe, Middle East, Philippines and India; supporting 100+ clients in over 25 languages.
Intelenet® provides innovative, cutting-edge solutions, supporting customers across Contact Center solutions, F&A, HRO, IT solutions and security & compliance across Banking and Financial Institutions, Healthcare, Travel and Hospitality, Telecom, Retail, Manufacturing, Logistics and Utilities & Energy verticals. Intelenet® Global Service’s range of integrated BPM services deliver transformational benefits to clients through reduced costs, ongoing productivity improvements, and process re-engineering.